March 23, 2020

COVID-19

UPDATE 22nd JULY 2020

We are now open for self-contained touring caravans and motorhomes and will be opening for units without a shower on board, but which do have cooking and toilet facilities from the 25th July 2020. On board facilities can only be used by guests staying in that accommodation. Online booking is now available.

To reduce risk of touch point contamination and aerosol transmission of Coronavirus we have reduced our facilities and increased our cleaning regime.

The amenity block in the caravan field is closed. The camping field amenity block will be open to a limited extent from the 25th July. It is mandatory for every unit to have their own toilet facility, since during cleaning times, the amenity block will be locked for at least one hour. Reduced facilities in the camping amenity block will be available for campers. Facilities include toilets, socially distanced basins, and four self-contained family rooms (toilet, shower, baby change and basin). Three sinks in the dishwash room will be available, two sinks for washing up and one for hand washing clothes. Kitchen facilities will be removed apart from one microwave. Two sockets are available for phone charging – use is at your own risk. No charge for freezer pack service, specified pick-up time outside the park office. Wetsuit wash is relocated outside at back of facilities block. Showers will not be available in the main women’s and men’s blocks – there is insufficient free flow of air to dissipate any virus particulate that may be transmitted as airborne/aerosol. 

UPDATE 3rd JULY 2020

Further to our last update, please note we are not taking any new bookings as we are working through our list of guests we have previously cancelled. We hope to be able to make new bookings to start on or after the 27th July, from the 13th July when our staff have returned and undertaken additional COVID-secure training.

UPDATE 2nd JULY 2020

Thank you for your patience whilst we awaited updates from the Welsh Government. As part of our phased reopening we are delighted that we shall be welcoming guests who have already booked to Caerfai Bay Caravan and Tent Park from the 15th July for self-contained touring caravans, motorhomes and campervans. The Welsh Government has defined self-contained has having on-board kitchen, WC and shower facilities. These facilities can only be used by guests staying in that accommodation.

All shared facilities, apart from water and disposal points, will remain closed including toilets, shower blocks, laundry, dishwash and phone charging points. Facilities must be on-board, therefore we cannot accept units with separate toilet tents.

Our opening for touring caravans, motorhomes and campervans is subject to the R value and virus transmission continuing to decrease in Wales, therefore our opening may change at short notice. 

We will be opening soon for new bookings, if you would like to be updated please sign up for the mailing list via the homepage of your website. 

UPDATE 20th JUNE 2020

We are opening for static caravan stays from the 13th July 2020.

We have received notification from the Welsh Government yesterday that we are permitted to open for static caravan stays from the 13th July 2020. As static caravans have their own bathroom and kitchen they are considered self-contained accommodation and as such those who have booked our static caravans will be able to holiday with us from the 13th July.

The site is still closed for touring, motorhome and camping pitches. We are awaiting updates from the Welsh Government regarding whether touring and motorhome units with their own facilities (but using shared chemical and grey waste points) will be permitted to stay as part of Wales turning amber based on the traffic light system.

We are not taking any new camping/touring bookings for 2020 until we know when we will be opening fully. If you wish to be kept up to date with when we will be opening and taking new bookings, please sign up to our newsletter – you can subscribe via our website homepage or keep checking our Website, Facebook or Instagram.

We are expecting to be permitted to re-open under phased conditions, static hire is now the first step. We believe the next may be touring caravans/motorhomes who do not need access to shared facilities – we will keep you updated as we find out more.

Thank you to everyone for being so understanding and for your patience – most of our staff are still on furlough but will be joining us back at Caerfai Bay in the next few weeks.

We wish you and your loved ones well. Take care, stay safe, and best wishes from the Caerfai Bay family.

UPDATE 22nd MAY 2020

The site is still closed and as often happens as we head into the school holidays, the wind has picked up, though this year our camping fields are eerily empty. It is all very odd, being so quiet. We miss our regulars and welcoming new guests to the site to enjoy the beautiful views. We know this won’t last forever and we hope you are all keeping safe. We have been monitoring the Welsh Assembly Government updates and have requested clarification regarding phased opening under the amber stage. 

We are not taking any new bookings for 2020 until we know when we will be reopening. If you wish to be kept up to date with when we will be opening and taking new bookings, please email the site on info@caerfaibay.co.uk and we can add you to our mailing list or keep checking our Website, Facebook or Instagram. Please note, when we are permitted to reopen this will not be immediate – we will need time to prepare the park to welcome guests (and hopefully get a haircut!). We are expecting to be permitted to re-open under phased conditions initially (only guests who do not need access to shared facilities e.g. statics and possibly touring caravans/motorhomes) – we will keep you updated as we find our more.

Thank you to everyone for being so understanding and for your patience – most of our staff are now on furlough so we are a bit slower than usual.

We wish you and your loved ones well. Take care, stay safe and best wishes from the Caerfai Bay Team

UPDATE 21st April 2020

The site is still closed and we are uncertain when we will be reopening. Currently we have suspended all new bookings until September 2020. When notification has been received from the Welsh Assembly Government we will open.  Booking for 2021 is reserved for current guests who have a 2020 booking and wish to transfer their booking and deposit to next year, subject to availability.

We are reviewing our booking system weekly and aim to contact our guests at least 4 weeks in advance should their holiday with us be cancelled; please check your emails for updates.

For the foreseeable future there will be no regular cover on reception, though we do aim to respond to any answer machine messages or emails within 5-7 working days.

We wish you and your loved ones well and look forward to welcoming you in the future, but for now stay home, keep safe and our best wishes from our family to yours x

UPDATE 10th April 2020

Since we closed on the 23rd March 2020 due to the COVID-19 outbreak we have been contacting our guests whose bookings we have cancelled. Currently all bookings between now and the 13th May 2020 have been cancelled.

We will be reviewing the bookings from the 14th to 20th May 2020 during the week beginning the 13th April 2020.

We are monitoring the news daily and have put measures in place to protect staff and guests when we re-open. We are reviewing our booking system weekly and aim to contact our guests at least 4 weeks in advance should their holiday with us be cancelled; please check your emails for updates.

We apologise but due to the unprecedented times we have had to suspend our cancellation policy terms. If you have paid in full or paid a deposit then this money can be used at any time in the future once we reopen. To rebook please email or call us and quote the booking reference from your original confirmation and we will ensure the money paid will be credited to your future booking. Where bookings are transferred to 2021, we aim to hold our 2020 prices for you. Currently we have suspended all new bookings.

Unfortunately, from Friday the 10th April we will be reducing our staff numbers, operating on a “skeleton staff” for the following three weeks. For the foreseeable future there will be no regular cover on reception, though we do aim to respond to any answer machine messages or emails within 5-7 working days after Friday 10th April.

We wish you and your loved ones well and look forward to welcoming you in the future.

If you require confirmation of cancellation for claiming against your holiday insurance please contact us by email or letter.

UPDATE 26th March 2020

Since we closed on the 23rd March 2020 due to the COVID-19 outbreak we have been contacting our guests whose bookings we have cancelled. Currently all bookings between now and the 6th May 2020 have been cancelled.

We are monitoring government announcements daily and planning for when we re-open in the future.

Currently we have suspended all new bookings until September 2020. Booking for 2021 is reserved for current guests who have a 2020 booking and wish to transfer their booking and deposit to next year.

We will be reviewing our booking system weekly and aim to contact our guests at least 3 weeks in advance should their holiday with us be cancelled. We will be contacting our guests by email in the first instance and also by telephone if no email address is available. If we have not heard from our guests to rebook and transfer their deposit to a new booking we will be contacting our guests by phone to facilitate this transfer.

We apologise but due to the unprecedented times we have had to suspend our cancellation policy terms. If you have paid in full or paid a deposit then this money can be used at any time in the future once we reopen. To rebook please email or call us and quote the booking reference from your original confirmation and we will ensure the money paid will be credited to your future booking. Where bookings are transferred to 2021, we aim to hold our 2020 prices for you.

We will be reviewing the bookings from the 7th to 15th May 2020 on the week beginning the 6th April 2020 when the office is due to be re-opened, staff dependent.

THE OFFICE WILL BE CLOSED FROM FRIDAY 27TH 2020 AT 2PM UNTIL MONDAY 6TH APRIL 2020 9AM.

If you require confirmation of cancellation for claiming against your holiday insurance please contact us by email or letter.

23rd March 2020

The site is now closed due to the coronavirus outbreak.

As a family run park we have always put the safety and security of our guests and staff at the heart of what we do. We have made the decision today to close the park until further notice. We know how disappointing this will be for our guests who have booked to stay with us during this time, but every decision we make we do to ensure the safety and security of our guests and staff.

We have a responsibility to our guests, staff, the local community and the public services, and must close.

Due to the unprecedented circumstances we have suspended our cancellation policy terms, which are designed for use during normal business operations; we are unable to offer refunds. We would suggest that you contact your travel insurance provider. If you have paid in full or paid a deposit then this money can be used at any time in the future once we reopen. When you are rebooking, please email or call us and quote the booking reference from your original confirmation and we will ensure the money paid will be credited to your future booking. Where bookings are transferred to 2021, we aim to hold our 2020 prices for you.

We are extremely sorry for any inconvenience this has caused you and your family and we really appreciate your understanding. We do not know when we will re-open due to the current global crisis. Information will be updated on our website the moment there are any changes in circumstances.

We wish you and your loved ones well during these unprecedented times and look forward to welcoming you in the future.