March 23, 2020

COVID-19 Response

UPDATE 22nd MAY 2020

The site is still closed and as often happens as we head into the school holidays, the wind has picked up, though this year our camping fields are eerily empty. It is all very odd, being so quiet. We miss our regulars and welcoming new guests to the site to enjoy the beautiful views. We know this won’t last forever and we hope you are all keeping safe. We have been monitoring the Welsh Assembly Government updates and have requested clarification regarding phased opening under the amber stage. 

We are not taking any new bookings for 2020 until we know when we will be reopening. If you wish to be kept up to date with when we will be opening and taking new bookings, please email the site on info@caerfaibay.co.uk and we can add you to our mailing list or keep checking our Website, Facebook or Instagram. Please note, when we are permitted to reopen this will not be immediate – we will need time to prepare the park to welcome guests (and hopefully get a haircut!). We are expecting to be permitted to re-open under phased conditions initially (only guests who do not need access to shared facilities e.g. statics and possibly touring caravans/motorhomes) – we will keep you updated as we find our more.

Thank you to everyone for being so understanding and for your patience – most of our staff are now on furlough so we are a bit slower than usual.

We wish you and your loved ones well. Take care, stay safe and best wishes from the Caerfai Bay Team

UPDATE 21st April 2020

The site is still closed and we are uncertain when we will be reopening. Currently we have suspended all new bookings until September 2020. When notification has been received from the Welsh Assembly Government we will open.  Booking for 2021 is reserved for current guests who have a 2020 booking and wish to transfer this booking and deposit to next year.

We are reviewing our booking system weekly and aim to contact our guests at least 4 weeks in advance should their holiday with us be cancelled; please check your emails for updates.

For the foreseeable future there will be no regular cover on reception, though we do aim to respond to any answer machine messages or emails within 5-7 working days.

We wish you and your loved ones well and look forward to welcoming you in the future, but for now stay home, keep safe and our best wishes from our family to yours x

UPDATE 10th April 2020

Since we closed on the 23rd March 2020 due to the COVID-19 outbreak we have been contacting our guests whose bookings we have cancelled. Currently all bookings between now and the 13th May 2020 have been cancelled.

We will be reviewing the bookings from the 14th to 20th May 2020 during the week beginning the 13th April 2020.

We are monitoring the news daily and have put measures in place to protect staff and guests when we re-open. We are reviewing our booking system weekly and aim to contact our guests at least 4 weeks in advance should their holiday with us be cancelled; please check your emails for updates.

We apologise but due to the unprecedented times we have had to suspend our cancellation policy terms. If you have paid in full or paid a deposit then this money can be used at any time in the future once we reopen. To rebook please email or call us and quote the booking reference from your original confirmation and we will ensure the money paid will be credited to your future booking. Where bookings are transferred to 2021, we aim to hold our 2020 prices for you. Currently we have suspended all new bookings.

Unfortunately, from Friday the 10th April we will be reducing our staff numbers, operating on a “skeleton staff” for the following three weeks. For the foreseeable future there will be no regular cover on reception, though we do aim to respond to any answer machine messages or emails within 5-7 working days after Friday 10th April.

We wish you and your loved ones well and look forward to welcoming you in the future.

If you require confirmation of cancellation for claiming against your holiday insurance please contact us by email or letter.

UPDATE 26th March 2020

Since we closed on the 23rd March 2020 due to the COVID-19 outbreak we have been contacting our guests whose bookings we have cancelled. Currently all bookings between now and the 6th May 2020 have been cancelled.

We are monitoring government announcements daily and planning for when we re-open in the future.

Currently we have suspended all new bookings until September 2020. Booking for 2021 is reserved for current guests who have a 2020 booking and wish to transfer their booking and deposit to next year.

We will be reviewing our booking system weekly and aim to contact our guests at least 4 weeks in advance should their holiday with us be cancelled. We will be contacting our guests by email in the first instance and also by telephone if no email address is available. If we have not heard from our guests to rebook and transfer their deposit to a new booking we will be contacting our guests by phone to facilitate this transfer.

We apologise but due to the unprecedented times we have had to suspend our cancellation policy terms. If you have paid in full or paid a deposit then this money can be used at any time in the future once we reopen. To rebook please email or call us and quote the booking reference from your original confirmation and we will ensure the money paid will be credited to your future booking. Where bookings are transferred to 2021, we aim to hold our 2020 prices for you.

We will be reviewing the bookings from the 7th to 15th May 2020 on the week beginning the 6th April 2020 when the office is due to be re-opened, staff dependent.

THE OFFICE WILL BE CLOSED FROM FRIDAY 27TH 2020 AT 2PM UNTIL MONDAY 6TH APRIL 2020 9AM.

If you require confirmation of cancellation for claiming against your holiday insurance please contact us by email or letter.

23rd March 2020

The site is now closed due to the coronavirus outbreak.

As a family run park we have always put the safety and security of our guests and staff at the heart of what we do. We have made the decision today to close the park until further notice. We know how disappointing this will be for our guests who have booked to stay with us during this time, but every decision we make we do to ensure the safety and security of our guests and staff.

We have a responsibility to our guests, staff, the local community and the public services, and must close.

Due to the unprecedented circumstances we have suspended our cancellation policy terms, which are designed for use during normal business operations; we are unable to offer refunds. We would suggest that you contact your travel insurance provider. If you have paid in full or paid a deposit then this money can be used at any time in the future once we reopen. When you are rebooking, please email or call us and quote the booking reference from your original confirmation and we will ensure the money paid will be credited to your future booking. Where bookings are transferred to 2021, we aim to hold our 2020 prices for you.

We are extremely sorry for any inconvenience this has caused you and your family and we really appreciate your understanding. We do not know when we will re-open due to the current global crisis. Information will be updated on our website the moment there are any changes in circumstances.

We wish you and your loved ones well during these unprecedented times and look forward to welcoming you in the future.