January 20, 2016

General Terms and Conditions of Booking – Touring and Camping

COVID- 19 update to Terms and Conditions:

Until the country has Covid-19 fully under control, please note the following amendments to our terms and conditions. These amendments are borne out of the current COVID-19 situation.  The measures we are putting in place are for your safety and for the safety of our staff. Guests must adhere to the park’s COVID-19 safety conditions for use of electric hook-ups, water points, skips, recycling facilities, grey waste and chemical discharge points. Masks must be worn inside all buildings on site throughout the 2022 season, regardless of any government guidelines. Social distancing is in place across the Park and sanitising stations have been placed at possible touch point contamination areas. For further information about arrival procedures etc please visit our website.

Caerfai Bay reserves the right to cancel your stay should the R value and virus transmission rate increase in Wales.

Touring/Camping

BEFORE YOU ARRIVE

  • Please do not come if you or a member of your party is unwell. Do not come if you have any signs of COVID-19, high temperature, new, persistent cough or recent onset loss of smell/taste (anosmia).
  • Please pay the balance one week before arrival – payment can be made over the telephone or online. You can make a payment by logging into “view your booking” via the “customer login” tab on our website. You will need your booking reference number and surname. Log in at https://caerfaibay.campmanager.com/Login.asp

ON ARRIVAL

  • Access to site grounds will be through a barrier. You have an individual barrier code on your booking documents. Please use hand sanitiser provided before tapping in code.
  • Only one member to enter reception per “party”.
  • Only two guests in reception at any one time.
  • One-way system in and out of reception
  • Screen between guests and staff at reception counter
  • Hand sanitiser available for use outside reception and inside reception on counter.
  • Please either wait outside reception (2 metre marking before entrance) or in your car if there are two guests already in reception

DURING YOUR STAY

  • NO FACE WIPES / CLEANING WIPES in cassette waste – these block the drainage pipes. Used wipes should be placed in refuse bins.
  • Please use face mask and gloves or sanitise hands before using field taps, electric hook up points, refuse bins, recycling bins, water taps in the waste points and touching handles for cassette waste.
  • Clear signage and reminders for handwashing and use of hand sanitiser is placed throughout site at specific “touch points”.
  • Friends and relations visiting caravans were not allowed during the Covid pandemic; please check with the office for the latest conditions on visiting and if approved, you will need to supply us with names and contact numbers so that they can access the barrier; this also applies to Taxis. Note: Food deliveries are not allowed.
  • No social/group activities permitted on the park.
  • Tourist information/local attractions can be found on links on our website.
  • WiFi is available during your stay and the code can be emailed to you on request. Please note this may slow down depending on how many people using WiFi at same time.
  • Please respect 2 metre social distance between yourself (guests) and staff/contractors.
  • Please use telephone/email if you need to contact us, and limit coming to the office.
  • If you develop any symptoms of COVID-19 (high temperature, loss or change of smell, new continuous cough) during your stay you must inform us as soon as possible. You must return home to self-isolate and follow government guidelines. We do not have the capacity nor facility to accommodate guests and their families whilst self-isolating.

 AT THE END OF YOUR STAY:

  • Please depart on time, at or before 11am.
  • Please place refuse in bin store opposite reception or bin store in camping field.
  • Please text, email or call the office to confirm that no one has had any symptoms of COVID-19.

General Terms and Conditions of Booking

IMPORTANT – please read before making a booking

1. BOOKING AND PAYMENT
Bookings for holidays are welcome from families and couples. Out of season we can book legitimate groups.

Touring and camping
Bookings for camping/touring can only be accepted from persons over 18 years of age. By paying the deposit, you acknowledge that you agree to the Terms and Conditions of Caerfai Bay Caravan & Tent Park on behalf of the total party intending to stay at Caerfai Bay Caravan & Tent Park.

Reservations by phone, email or online will be held as provisional for up to 10 days until a deposit of £30 per week per pitch is received. For short stay bookings of 4 nights or less, full payment is made in advance. Outstanding balance for touring/camping is payable one week before arrival.

We have numbered pitches for tourers and campers, and we will endeavour to select a site for your specified requirements. Please note for Field 1 (Caravans and Motor Homes) during school holiday periods, bookings are weekly from Saturday to Saturday. Whilst every effort will be made to meet special requests for a particular pitch, no guarantee will be given as under certain circumstances bookings may have to be moved. Extensions can be arranged but are always subject to availability and possible relocation.

Party size/age restrictions – Persons under 18 years of age are not accepted unless with family members or qualified leaders of a recognised club or organisation who will be responsible for their conduct. Families that wish to pitch on adjacent sites must book separately and pay their deposits separately.

A 5% discount can be given on the basic rate for touring caravan weekly bookings if the balance is paid at least 4 weeks in advance.

There is a 10% discount on the touring caravan basic rate for senior citizens (65 and over) from 1st March until 27th May and from 3rd September until the 5th November. Please note only one discount can be applied and that discounts cannot be used in conjunction with one another.

It is the customer’s responsibility to request discount at time of booking. Discount can also be applied on arrival for upcoming stay – discount cannot be refunded retrospectively.

2. CANCELLATION

Touring/camping
Deposits are refunded minus a £10 administration charge provided the booking is cancelled (in writing/email) 4 weeks prior to the start of your holiday. Where advance bookings are cancelled within 4 weeks of the start of your holiday, deposits are non-refundable. We do not refund payments on the basic rate if campers have left early due to bad weather, however, extra charges are refunded on the nights not stayed. Under certain circumstances, credit may be given for an unused night’s stay at the discretion of the owner, but not for inclement weather.

Where persons have not arrived on the start date of their holiday, pitches are held until 12noon the next day, if we have not been made aware of late arrival the booking will be cancelled and pitch re-let.

We do advise ensuring you have camping cover as part of your holiday insurance.

ARRIVAL AND DEPARTURE
Please note Caerfai Bay Caravan & Tent Park is on the RIGHT of Caerfai road – please do not confuse us with Caerfai Farm or Caerfai Organic Shop.

Touring Caravan, Motorhome, Camping Arrival: 3pm onwards on the day; Departure: by 11am on the day

On arrival you must check in at the park office where you will be asked to confirm your occupancy details and pay any outstanding balance. Any additional extras (e.g. cars/awnings) which were not included in your original booking will be added to your booking and are payable before pitching.

Please phone if expecting to arrive late (no arrival later than 9pm). Late arrivals must book in at the office by 10am the following morning and pay any outstanding fees e.g. for extras. For evening arrivals, where visitors have booked a pitch, your name and pitch number will be on the flowchart on the office door, OR in an envelope on the notice board alongside this door. There is a large site map to the right of the flow chart/office door, or a bank of smaller maps to the left of the door. The park warden’s number is displayed on the office door, and further information regarding emergencies on the window to the right of the door.

YOUR PITCH

Your Pitch – touring, camping and motorhomes
All caravans and motorhomes must be set up in positions as indicated on your booking summary/pitching information on the reverse of park maps or as advised by park office staff. Before pitching up please ensure you have the correct pitch to avoid being asked to move. A small tent (less than 48 sq. feet) may be permitted on some Touring Caravan pitches alongside the caravan provided it is for the use of the same family, when sited this will be charged as a pup tent. To minimise the damage to grass, only breathable ground sheets should be used; these can be hired from the office. Current legislation prohibits the covering of any gas appliance exhaust. Awnings must not enclose any exhausts, unless that exhaust is running on electricity.

All camping pitches are individually marked in order to comply with the statutory distance between tents for fire regulations. Further maps are available online and at the Park office. Information on how to pitch is on the reverse of the map and also provided by the park staff. It may be necessary to issue camping tags from time to time; these should be prominently displayed at all times by tents and motor homes (Fields 2 and 3).

You may use your caravan/motorhome/campervan/tent on our pitches only for holiday and recreational purposes (and not as your only summer residence).

4. RESPONSIBILITIES
The person who makes the booking is responsible for ensuring compliance with the rules and booking conditions by all members of his or her party, including any visitors, pets or children. Please familiarise all of your party with the site rules and regulations.

Consideration for Others – This is a peaceful, quiet family park. Radios, stereos or other sound systems are permitted though we request visitors to be considerate to others and keep the volume low. From 10pm to 8am the park must be quiet and voices must be lowered.

Children – Parents are to be responsible for their children at all times whilst on the park. An adult should accompany children under 7 years to the toilet and under 11 years accompanied to the showers. Please respect each holiday home’s area, and make sure your children do not disturb neighbouring pitches. Visitors are asked to respect the integrity of the boundary hedges and not to climb over them or remove stones. As quiet time is from 10pm you are responsible for reminding your accompanying children of this and you must ensure they return to your accommodation at this time.

Vehicles and cycles – All vehicles must register with park office staff and only one car is permitted per caravan holiday home. All other vehicles must park in designated parking areas and display a ticket issued at the Park office. Additional cars and visitors’ cars must pay the daily rate. Motor vehicles and bicycles on site should, at all times, be used with due regard to the safety of others and their speed should not exceed walking pace (5mph). Foot pedalled cycles and scooters can be used (no skateboards), but are not allowed on the grass or on the ‘tarmaced’ area around the toilet blocks, communal areas and especially at the entrance of the Park and the road leading to the Park office. No cycling is permitted on site between dusk and dawn, other than visitors who arrive solely by this form of transport and their bicycles are equipped with front and rear lights. Motorised mobility scooters are allowed on site, but children’s motorised scooters or skateboards are not. Some of the park is sloping, and cars should be parked across the slope for safety reasons.

Dogs – Well behaved dogs on leads are permitted. Dogs must be kept on a lead at all times whilst on the park and exercised in the designated dog walk area or off the park. Even out of the site, we ask dogs must be on a lead and under control at all times as sheep and cattle graze in nearby fields. Most local beaches have areas where dogs are allowed. Please do not leave dogs unattended in your caravan, motorhome or tent. There is an area set aside in Field 3 where dogs are not permitted, please do not allow your dog to stray into this area. Owners must “poop-a-scoop” any “accidents” on Park grounds and deposit in the dog bins or refuse bins. To ensure underground services remain undamaged, long skewers, especially dog securing stakes, should be used only after seeking the advice of staff. When you are on your pitch make sure that the lead is at a length that your dog cannot be within 5m of a roadway or encroach within 5m of the next unit. Owners will be requested to leave the Park without refund where they have not complied to the rules regarding keeping their dog on a lead or failing to clean up after their dogs. During the school summer holidays all dogs must be on a short lead while walked through the site. There is a limit of two dogs per pitch, with discretion for an extra dog during the low season. Any decision about pets on the site will be taken at the discretion of the management.

Smoking Policy – All buildings in the park, hire tents, and hired static vans are strictly NO SMOKING. If you smoke, do it outside and dispose of your extinguished cigarette ends in the bins provided.

Restricted activities – Skate boards and roller skates are not allowed. Guns, air guns, catapults and kites (other than the inflatable type) are not permitted on the park. Metal detectors, drones and Chinese lanterns are not permitted on the park. No hard-ball games.

Visitors – Please ask your visitors to make themselves known at reception when arriving at the site. Visitors cannot park next to caravans and must leave their car either next to the park office or in the car park outside of the park – visitors’ cars must pay the daily rate. Please note dogs in visitors’ cars are not allowed in the non-dog camping area.

Zero tolerance to drugs – Any person found using illegal substances on the park will be asked to leave and the police will be contacted.

Touring and camping
Your pitch – Stones, seashells and tent pegs are extremely dangerous if hit by grass cutting equipment. Please take care when clearing your pitch, and also keep children well away from grass cutting machinery whilst in use or stationary.

BBQs – these are allowed on site but open fires are not. Please lift disposable barbeques 2ft. (60cm) off the grass. Barbeque stands are available from the office.

Rubbish & Wildlife – Please place all refuse in skip bins or appropriate waste recycling containers located in the skip enclosure. Do not leave refuse bags outside your tent or caravan as rubbish may be strewn across the field by seagulls. Please put your food in suitable, hard containers and your recycling in the bins provided. Don’t leave food scraps lying around and make sure your tent is zipped up at bedtime to ensure badgers and foxes don’t try to raid your food stocks.

Waste disposal – Chemical and grey waste. All chemical toilet waste in cassettes must be flushed away using the sluice facility providing they do not contain wipes. Wipes must be wrapped and disposed of in the refuse bins and NOT down any drains. A chemical waste and a grey waste facility is located in the small amenity block opposite the park office, Jenkin’s block; there is another chemical waste facility to the rear of the Camping Field amenity block (Caravan Field side). These operate using manual toilet flush mechanisms and customers are required to rinse the unit after use using the hose provided. Please remember to wash your hands after using this facility and put paper towels in the bins provided (not down the toilet). A drive over chemical waste facility for motorhomes is available outside the small amenity block, Jenkin’s block, please rinse this unit using the yellow hose provided outside the amenity building. A drive over grey waste facility for motorhomes is available on the tarmac area between the warden’s lodge and pitch 58. There is also a drive over grey waste outside the small amenity block, Jenkin’s block, which can be used in an emergency – it is lidded and more difficult to manoeuvre over, and again the yellow hose should be used for rinsing.

The Weather – We are adjacent to the coastal path and at times can be subject to strong winds and rain at any time of year, though we are fortunate in that we have good drainage and we do not flood. You must ensure that your tent is robust and correctly erected. A Meteorological Office weather forecast is available in the park office each morning.

Gazebos – Not normally permitted; under exceptional circumstances they may be authorized at an extra charge – a separate written application must be made.

5. CUSTOMER COMPLAINTS/COMPLIMENTS
Should you experience any problems or have any queries during your stay, our staff will be pleased to be of assistance. If there are any omissions in the caravan inventory, any problems with equipment in our holiday homes or other park facilities, please report them to the office as soon as possible. Out of hours, messages can be left in the office post box or you can use the out of hours telephone number displayed on the office window.

We always welcome your comments and suggestions on any aspect of the park’s operation.

6. LIABILITIES
If for any reason beyond our control, for example fire damage, the holiday home/pitch is not available on the date booked, all monies will be refunded in full and we will not be liable for any further claims.

This is a family park. The proprietors reserve the right to cancel any booking, refuse admission or terminate the occupation of any accommodation without compensation when in their opinion, any of the conditions of booking or park rules are not observed or when the conduct of any visitor is considered unacceptable or unreasonable. We reserve the right to amend our terms and conditions at any time, without prior notice. We do not accept any liability for loss or damage to guests’ property and recommend that guests ensure their accommodation (caravan, motorhome, tent or the like), equipment and personal property are adequately insured while on site at Caerfai Bay Caravan and Tent Park.