Since we closed on the 23rd March 2020 due to the COVID-19 outbreak we have been contacting our guests whose bookings we have cancelled. Currently all bookings between now and the 13th May 2020 have been cancelled.
We will be reviewing the bookings from the 14th to 20th May 2020 during the week beginning the 13th April 2020.
We are monitoring the news daily and have put measures in place to protect staff and guests when we re-open. We are reviewing our booking system weekly and aim to contact our guests at least 4 weeks in advance should their holiday with us be cancelled; please check your emails for updates.
We apologise but due to the unprecedented times we have had to suspend our cancellation policy terms. If you have paid in full or paid a deposit then this money can be used at any time in the future once we reopen. To rebook please email or call us and quote the booking reference from your original confirmation and we will ensure the money paid will be credited to your future booking. Where bookings are transferred to 2021, we aim to hold our 2020 prices for you. Currently we have suspended all new bookings.
Unfortunately, from Friday the 10th April we will be reducing our staff numbers, operating on a “skeleton staff” for the following three weeks. For the foreseeable future there will be no regular cover on reception, though we do aim to respond to any answer machine messages or emails within 5-7 working days after Friday 10th April.
We wish you and your loved ones well and look forward to welcoming you in the future.
If you require confirmation of cancellation for claiming against your holiday insurance please contact us by email or letter.